We will accept returns within 30 days of the purchase. Returns must be accompanied with Proof of Purchase. Returns must be unopened and unused, with the exception of a defective product due to material or workmanship. Returns other than defective products will be assessed a 10% restocking fee. Shipping charges for the original purchase or returns will not be refunded. You can download a Return Form for your convenience or you can include in your return the necessary information to process your return. This would include your name, address, phone number, E-mail address (optional) and the reason for the return. We recommend using FedEx insured service or USPS insured service in case the return is lost in transit. Send returns to: Electrical Fencing Solutions 9214 S. Stillhouse Road Oak Grove, Missouri 64075.